Do you have a specific question?
Contact us via our form by clicking here or write to us at: toureiffel@arteum.com
Are you the official Eiffel Tower boutique?
Yes, the products sold on our website are those we sell in our stores at the Eiffel Tower. They can be found in eight sales areas along the visitor's route. Click here for more information.
Do you deliver worldwide?
Yes, we deliver to most countries in the world. Our shipments are made securely via DHL Express. Delivery times are calculated according to your delivery address when you place your order. If you have any questions, please do not hesitate to contact us via our contact form or by e-mail at toureiffel@arteum.com.
How can I track my order?
A tracking link has been or will be sent to you by e-mail. If you can't find it, you can check the status of your order by logging into your account by clicking here. If you don't have a customer account, please contact us via our contact form by entering your order number or your name.
I can't connect to my account
If you have problems logging in to your account, you can recover access by clicking here.
If this does not work, please contact us via our contact form or write to us at: toureiffel@arteum.com
My product arrived broken or damaged. What can I do about it?
If you have received your product damaged or broken, please contact us via our contact form or write to us at: toureiffel@arteum.com. Remember to include a description or photos with your shipment so that we can help you as best we can.
I would like to return my order
If you are not satisfied with your order, you have 14 days to return it. To do so, please contact us via our form or write to us at: toureiffel@arteum.com. Returns should be addressed to
Lagardère X Arteum
For Société d'Exploitation de la Tour Eiffel
Returns and complaints department
16 rue Gaillon - 75002 Paris, FRANCE
Returns must be in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed as new, accompanied by the purchase invoice. Products that are damaged, used, soiled or incomplete will not be accepted.
Are the products sold on your website those sold in the Eiffel Tower?
Yes, the products sold on our website are those we sell in our boutiques in the Eiffel Tower. They can be found in eight sales areas along the visitor's route. Click here for more information.
How is my personal data processed?
Customer data is collected and processed in strict compliance with the store's privacy policy, which can be accessed here.
You have the right to permanent access, modification, rectification, opposition, portability and limitation of the processing of your personal data, in accordance with the terms and conditions defined on the site, by sending a detailed message via our contact form or to the following e-mail address: toureiffel@arteum.com
I bought a ticket for the Eiffel Tower / I have a question about my visit?
If you have any questions about your visit or your tickets, please follow this link